Security

Security Contact

Report security vulnerabilities and incidents

Report a Security Issue

If you discover a security vulnerability or suspect a security incident involving our customs declarations platform, please report it immediately using the contact information below.

Security Team

Company TECHPORT TECHNOLOGIES LTD
Security Email info@techport.uk
Phone +44 208 191 0609
Address Tower 42, 25 Old Broad St, London, EC2N 1HN, United Kingdom
Company Number 16868193

What to Report

Please report any of the following security concerns:

  • Vulnerabilities: Security flaws in our application, API, or infrastructure
  • Data Breaches: Suspected unauthorised access to customer data
  • Authentication Issues: Problems with login, session management, or access controls
  • Suspicious Activity: Unusual behaviour or potential compromise of accounts
  • Phishing Attempts: Fraudulent communications impersonating TechPort
  • Privacy Concerns: Issues related to personal data handling

Information to Include

To help us investigate and respond quickly, please provide:

  • Detailed description of the issue or vulnerability
  • Steps to reproduce the issue (if applicable)
  • Date and time when the issue was discovered
  • Your contact information for follow-up
  • Any supporting evidence (screenshots, logs, etc.)

Our Response

When you report a security issue, we commit to:

Acknowledgement We will acknowledge receipt of your report within 24 hours
Investigation We will investigate and assess the issue promptly
Communication We will keep you informed of our progress and findings
Remediation We will take appropriate action to address confirmed vulnerabilities

Responsible Disclosure

We appreciate security researchers who help us maintain the security of our platform. If you discover a vulnerability:

  • Please give us reasonable time to investigate and address the issue before public disclosure
  • Avoid accessing or modifying data that does not belong to you
  • Do not perform actions that could harm our users or services
  • Act in good faith and comply with applicable laws

We will not pursue legal action against security researchers who report vulnerabilities responsibly and in good faith.

HMRC Breach Notification

As an HMRC-recognised software provider, we maintain a documented process for notifying HMRC of any security breaches that may affect customs declaration data. In the event of a confirmed breach:

  • We will notify HMRC within 72 hours of confirmation
  • Affected customers will be informed promptly
  • We will cooperate fully with any regulatory investigations

Additional Resources